Refund & Return Policy
Last Updated: August 23rd, 2026
We want customers to feel confident shopping with Blue Jug Health & Wellness Market. Because we sell a combination of food, beverages, supplements, personal care products, water, wellness products, and services, return eligibility varies by purchase type.
Retail Products
Unopened, unused, and undamaged eligible retail merchandise may be returned within [14/30] days of purchase with proof of purchase.
Returned products must be in their original packaging and in resalable condition.
Non-Returnable Products
For health, safety, sanitation, and product-integrity reasons, the following are generally final sale:
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Opened or used supplements
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Opened food or beverages
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Perishable or refrigerated products
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Fresh produce
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Water and water refills
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Opened personal care or skincare products
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Products requiring refrigeration or specific storage conditions
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Gift cards
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Clearance or final-sale merchandise
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Other products that cannot safely be restocked
If an item is defective, damaged, spoiled, or incorrect at the time of purchase, please contact us as soon as possible so we can review the situation.
Wellness Services
Completed wellness services, consultations, evaluations, treatments, and appointments are non-refundable.
Prepaid packages, memberships, appointment deposits, or unused services are subject to the terms provided at the time of purchase.
Missed appointments and late cancellations may be subject to separate booking and cancellation policies.
Peptides, Customized and Special-Order Products
Due to their individualized nature, peptides, customized products, special orders, prescription-related products where applicable, and products ordered specifically for an individual are generally non-refundable once ordered, prepared, dispensed, or otherwise committed for fulfillment, except where required by law.
Water Systems
Reverse osmosis systems, whole-home filtration systems, replacement filters, installation services, and related equipment may be subject to separate manufacturer warranties and return policies. Installed equipment may not be eligible for return.
Warranty claims involving equipment defects may be subject to the applicable manufacturer's warranty terms.
Refund Method
Approved refunds will generally be issued to the original payment method when possible. Processing times may vary depending on the financial institution or payment provider.
Promotions and Gift Cards
Gift cards are non-refundable and may not be redeemed for cash except where required by law. Promotional, giveaway, complimentary, or discounted items may have additional restrictions and may not be eligible for refunds or exchanges.
Questions or Return Requests
Before returning an item, please contact or visit the Blue Jug location where the purchase was made.
Blue Jug Health Market of Port Neches
Phone: 409-720-9438
We reserve the right to update this policy as our products and services change and as permitted by applicable law.